The AI Frontdesk for Auto Repair Shops
Answer every call.
Fill every bay.
Works with Shopmonkey & Tekmetric
Expert setup & ongoing improvement, included free
Chases estimate approvals & declined work
Handles phone, chat, SMS, email & more
Friday, 7:04 PM
A new customer calls.
Same car. The only difference is whether Central is on the line.
The call slips away.
The shop is closed for the weekend.
Incoming call, missed
Rings out. Hits voicemail.
Fri 7:04p
Sent to voicemail
Caller hangs up, didn't leave a message.
Fri 7:05p
Calls the shop across town
Customer & repair order lost.
Callback attempt fails
No answer. Already booked elsewhere.
Mon 9:12a
Customer lost. Ad spend wasted.
01 · Answers everywhere, 24/7
Every call picked up in seconds.
No voicemail. No car lost to the shop down the street.
Has a natural conversation with your objectives in mind
Pulls live RO status from Shopmonkey & Tekmetric
Customize everything: SOPs, flows, voices, personality, and more
Warm-transfers to a service writer the moment it’s needed
02 · Responds instantly, 24/7
Beat every shop in town to the new customer.
The instant a lead lands, Central calls and texts back, before they open a second tab.
Replies to leads instantly
Every source: Google, Yelp, LSAs, forms, missed calls
Books the estimate before they call around
Follows up on calls that didn't book
03 · Follows up & reactivates, 24/7
Turn declined work into next month’s booked jobs.
Central follows up on the work customers declined, reminds them when service is due, and asks every customer for a review.
Follows up declined work on the schedule you set
SMS, voice and email cadences, fully automated
Service-due reminders from each vehicle’s history
Review requests sent the moment the RO closes
04 · Chases estimate approvals
Chase every estimate without playing phone tag.
When your writer finishes the estimate, Central texts the customer your link, follows up if they go quiet and logs their answer on the RO.
Texts your estimate & inspection link
Follows up by text & call on your cadence
Logs the customer’s answer & call note on the RO
Puts price & repair questions through to a writer
So much more than calls. Automate everything.
Most voice AI handles one part of the problem. Central can handle it all.
Use cases
Every auto shop front desk call, handled
One platform, every front desk function live in days.
Callers prefer it to waiting on hold or voicemail.
Answers right away, speaks naturally, never routes to a menu.
ABC Auto
Text message · today, 4:12 PM
ILLUSTRATIVE
Hi David, it’s ABC Auto. Your brake inspection is booked for Tue, Sep 9 at 8:00 AM. Reply C to confirm or R to reschedule.
C
Confirmed. I’ve also texted your drop-off details. See you Tuesday, David.
✓ Confirmed
Drop-off details texted
Board updated
Instant Response
Average time to answer every call, every channel.
More Callers Booked More new callers booked from inbound & after-hours.
Capacity Reclaimed Labor capacity reclaimed without adding new headcount.
★★★★★
average caller satisfaction across 200K+ handled calls
Built around your shop
Repair status calls
New estimates & quotes
Drop-off booking
Diagnostics
Check-engine lights
Brakes
Alignment
AC repair
Oil change & rotation
Service reminders
Review requests
Your shop →
Native to your shop software
It lives inside your shop software.
Reads and writes your repair orders, customers and vehicles in real time, so the front desk and the bays stay in step.
Don’t see your shop software? Our engineers build the integration for you.
What shops see after switching to Central
Cost reduction
Phone workflows automated without sacrificing performance.
Revenue increase
More drop-offs, fewer unbooked calls, a customer list that gets worked.
Security & Compliance
Central is independently audited, encrypted end to end, and never trains on your data.
Encrypted end to end
Customer data is encrypted in transit (TLS 1.2+) and at rest (AES-256) across every call, text, and record we handle.
Least-privilege access
Role-based access with SSO and MFA. Staff see only what their role requires, and every action is logged.
Full audit trail
Every call is recorded, transcribed, and reviewable, with complete, exportable logs for QA.
Data minimization
US-hosted, collecting only the data each task needs. Never trains on your customer data.
Continuous monitoring
24/7 monitoring, regular third-party penetration testing, and vendor reviews keep the platform hardened.
AES-256 at rest
TLS 1.2+ in transit
US data residency
SSO & MFA
No data used for training
Frequently Asked Questions
Is Central just an AI receptionist for my auto shop?
No. It picks up every call and chat the way an AI receptionist for mechanics would, then it books the drop-off onto your board, follows up on estimates that didn’t book and wins back customers due for service. It’s the whole front desk. Your data is encrypted, US-hosted, and never used to train models, and Central is SOC 2 Type I audited and ISO 27001 certified.
Does it work with Shopmonkey and Tekmetric?
Yes. Central connects two-way with Shopmonkey and Tekmetric, works with Shop-Ware, and links to the rest of your tools through Zapier or a custom API. It books jobs onto your board, looks up repair orders, syncs customers and vehicles and writes call notes back. Don’t see yours? Our engineers build the integration for you.
What happens with technical or diagnostic questions?
Central captures the concern and the vehicle, books the diagnostic, and warm-transfers technical questions to a service writer. Your writers build and price every estimate. Central sends it, follows up for an answer and passes repair or price questions back to them.
How long does setup take?
One 45-minute screenshare with an engineer who wires Central into Shopmonkey or Tekmetric on your real calls. It shadow-runs alongside your service writers first, then goes live in days, with no implementation fee.
What if it can't handle a call?
Callers are never left stuck. Central transfers to the right person, takes a structured message, or schedules a callback based on your rules, and logs the full transcript so nothing falls through the cracks. Central’s human-staffed center is also on hand 24/7 when a call needs a person.
What admin does Central handle inside Shopmonkey or Tekmetric?
It texts your estimate and inspection links and chases the answer, answers status calls from the repair order, texts customers when the car is ready, follows up declined work and sends service-due reminders from each vehicle’s history. Bookings and call notes write back to Shopmonkey or Tekmetric. Every workflow is built by our team and approved by you before it runs, and your writers set every price.
How is Central different from an auto repair answering service?
An automotive answering service takes a message and hands the work back to you. Central answers, looks up the repair order, books the drop-off onto your board and follows up on every estimate that didn’t book. When a call needs a person, it goes to your team.
Can Central speak in other accents or languages?
Yes. Central speaks English, Spanish, French, Arabic, Mandarin and 40+ more languages natively, including region-specific voices and accents. With over 2 million voices and accents to choose from, you can match exactly how your customers expect to be greeted, and even switch languages mid-call when a caller does.
Central Get your hours back.
Stop losing jobs to voicemail.
See Central answer your calls live and book the jobs you’re missing today.
