HIPAA-compliant AI front desk for dental offices
Answer every call.
Fill every chair.
Works inside Dentrix, Eaglesoft, Open Dental & more
Expert setup & ongoing improvement, included free
HIPAA compliant · SOC 2 Type I · ISO 27001 · BAA signed first
Answers chat & texts, checks benefits
Trusted by hundreds of practices, including:
Built around your practice
Cleanings & Hygiene
New-Patient Exams
Emergency Visits
After-Hours Calls
Eligibility Checks
Predeterminations
Hygiene Recall
Last-Minute Openings
Claim Follow‑Up
Appointment Reminders
Treatment Plans
Your workflow →
Friday, 7:04 PM
A new patient calls.
Same patient. The only difference is whether Central is on the line.
The call slips away.
Front desk is gone for the weekend.
Incoming call, missed
Rings out. Hits voicemail.
Fri 7:04p
Sent to voicemail
Caller hangs up, didn't leave a message.
Fri 7:05p
Calls the dentist across town
Patient & revenue lost.
Callback attempt fails
No answer. Already booked elsewhere.
Mon 9:12a
Patient lost. Marketing dollars wasted.
01 · Answers everywhere, 24/7
Every call picked up in seconds.
No voicemail. No patient lost to the office down the street.
Has a natural conversation with your objectives in mind
Pulls live chair availability from your PMS, scheduler, or calendar
Customize everything: SOPs, flows, voices, personality, and more
Verifies dental benefits on the call or after
02 · Responds instantly, 24/7
Beat every dentist in town to the new patient.
The instant an inquiry lands, Central calls and texts back, before they open a second tab.
Replies to inquiries instantly
Every source: listings, referrals, ads, forms, missed calls
Checks benefits & collects new-patient forms
Follows up on calls that didn't book
03 · Fills gaps & reactivates, 24/7
Turn overdue recall and open treatment into full chairs.
Central finds patients past their recall date or with accepted treatment still unbooked, reaches out and books them into the right chair.
Fills cancellations from your ASAP list
Hygiene recall by text, call and email, on your schedule
Follows up on accepted treatment that never got booked
Review requests that lift your rating and improve reputation
04 · Verifies eligibility, 24/7
Know what’s covered before the patient sits down.
Each night Central reads tomorrow’s schedule, checks every patient through DentalXChange or the payer portal, calls the payer when it has to, and writes the breakdown to the chart.
Re-checks same-day bookings and late schedule changes
Checks maximums, waiting periods, frequency limits & downgrades
Files predeterminations with X-rays and narrative, then chases them
Flags coverage issues, and a person walks patients through their share
So much more than calls. Automate everything.
Most voice AI handles one part of the problem. Central can handle it all.
Use cases
Every dental front desk call, handled
One platform, every front desk function live in days.
Patients prefer it to waiting on hold or voicemail.
Answers right away, speaks naturally, never routes to a menu.
Lakeside Dental
Text message · today, 4:12 PM
ILLUSTRATIVE
Hi David, it’s Lakeside Dental. You’re booked for your cleaning on Tue, Sep 9 at 2:00 PM. Reply C to confirm or R to reschedule.
C
Confirmed. I’ve also texted your new-patient forms. They take about two minutes. See you Tuesday, David.
✓ Confirmed
Forms texted
Chart updated
Instant Response
Average time to answer every call, every channel.
More Patients Booked More new patients booked from inbound & after-hours.
Capacity Reclaimed Labor capacity reclaimed without adding new headcount.
Revenue Recovered Annual revenue recovered per 100 providers.
★★★★★
average patient satisfaction across 200K+ handled calls
The math nobody runs
Every missed call is a patient in a competitor’s chair.
Drag the sliders to see what those calls are worth when they hit voicemail.
Conservative model: ~30% of daytime and ~7% of after-hours missed calls are bookable new visits, and Central recovers ~85% of that lost revenue. For illustration, not a guarantee.
Lives inside your dental PMS
Dental patient scheduling, in your PMS.
Reads and writes your schedule, charts and benefits: in real time over your PMS’s API, or through the login your staff already use.
Don’t see your PMS? Our engineers build the integration free, after the BAA is signed.
What practices see after switching to Central.
Cost reduction
Phone workflows automated without sacrificing performance.
Revenue increase
More appointments, fewer no-shows, a recall list that gets worked.
Security & Compliance
Central is built for healthcare from day one: independently audited, encrypted end to end, and covered by a signed BAA.
BAA signed
We execute a Business Associate Agreement before accessing any PHI. No PHI moves until it's in place.
Encrypted end-to-end
PHI is encrypted in transit (TLS 1.2+) and at rest (AES-256) across every call, text, and record we handle.
Least-privilege access
Role-based access with SSO and MFA. Staff see only what their role requires, and every action is logged.
Full audit trail
Every call is recorded, transcribed, and reviewable, with complete, exportable logs for compliance & QA.
Data minimization
US-hosted with minimal PHI collection. Never trains on patient data. Built for privacy and security.
Continuous monitoring
24/7 monitoring, regular third-party penetration testing, and vendor reviews keep the platform hardened.
AES-256 at rest
TLS 1.2+ in transit
US data residency
SSO & MFA
No data used for training
Customers love using Central
Hear it from the practices already running on Central.
"The outbound recall campaigns pay for themselves in the first two days of the month."
Marcus Lin.
Practice Owner
"We implemented Central in a week [...] we've seen a clear uptick in lead volumes after hours."
Renata Cole
Office Manager
Frequently Asked Questions
Is Central HIPAA compliant?
Yes. We sign a Business Associate Agreement before we touch any PHI. We don't just maintain HIPAA controls, but maintain SOC 2 and ISO 27001 controls. PHI is never used to train models and all of Central's infrastructure is hosted on US-based infrastructure.
How does it connect to my PMS?
Central connects to 50+ systems, including Dentrix (Enterprise and Ascend), Eaglesoft, Open Dental, Curve Dental, Denticon, Cloud9, Dolphin, OrthoTrac, PracticeWorks and iDental, DentalXChange for eligibility, plus tools like NexHealth, Zocdoc, Calendly, HubSpot, Salesforce, Slack, Stripe and Zapier. Where your PMS has an API, we read and write your schedule, charts and eligibility in real time. Where it doesn’t, Central logs into the same screens your staff use. Don’t see yours? Our engineers build the integration free, after the BAA is signed.
Running Dentrix at some offices and Open Dental at others? That’s normal for us. Each office is worked in its own system, and nothing has to be consolidated first.
What happens with clinical questions or dental emergencies?
Central never gives clinical advice. Clinical questions and urgent calls go to your team under your escalation rules. After hours it follows your scripts and books the next emergency slot if you allow it, just as you'd train a new hire.
How long does setup take?
One 45-minute screenshare with an engineer who wires Central into your PMS on your real calls. It shadow-runs alongside your desk first, then goes live. Average go-live is 4 days, with no implementation fee.
What if it can't handle a call?
Callers are never left stuck. Central transfers to the right person, takes a structured message, or schedules a callback based on your rules, and logs the full transcript so nothing falls through the cracks. Central’s human-staffed center is also on hand 24/7 when backup is needed.
Does Central handle insurance work, or just the phones?
Both. The night before, Central checks every patient on the schedule and records the remaining maximum, deductible, waiting periods, frequency limits and downgrades in your PMS. When a portal won’t answer, the AI calls the payer and waits on hold. It files predeterminations with X-rays and narrative and chases them, and reads every denial the day it lands to find what the payer says is missing. Your dentist signs anything clinical, and a person files appeals and has the cost conversation with the patient.
Can you support custom contracts and our vendor procurement process?
Yes, we’re happy to. We regularly work through custom contracts, MSAs, BAAs, security reviews, and vendor procurement / onboarding processes. Send us your paperwork, questionnaires, or portal, and our team will work with your legal, IT, and procurement stakeholders to get Central approved the way your organization requires.
Can Central speak in other accents or languages?
Yes. Central speaks English, Spanish, French, Arabic, Mandarin and 40+ more languages natively, including region-specific voices and accents. With over 2 million voices and accents to choose from, you can match exactly how your patients expect to be greeted, and even switch languages mid-call when a caller does.
Central Get your hours back.
Stop losing patients to voicemail.
See Central answer your calls live and book the patients you're missing today.
