The AI Frontdesk for HVAC Companies
Answer every call.
Book every job.
Works with your field service software
Expert setup & ongoing improvement, included free
SOC 2 Type I audited. ISO 27001 certified.
Handles phone, chat, SMS, email & more
Connected to your field service software, your apps, and more
Friday, 7:04 PM
A new customer calls.
Same furnace. The only difference is whether Central is on the line.
The call slips away.
The office is closed for the weekend.
Incoming call, missed
Rings out. Hits voicemail.
Fri 7:04p
Sent to voicemail
Caller hangs up, didn't leave a message.
Fri 7:05p
Calls the company across town
Customer & job lost.
Callback attempt fails
No answer. Already booked elsewhere.
Mon 9:12a
Customer lost. Ad spend wasted.
01 · Answers everywhere, 24/7
Every call picked up in seconds.
No voicemail. No job lost to the company down the street.
Has a natural conversation with your objectives in mind
Pulls live tech availability from your field service software
Customize everything: SOPs, flows, voices, personality, and more
Books the right tech by trade, zone & availability
02 · Responds instantly, 24/7
Beat every company in town to the new customer.
The instant a lead lands, Central calls and texts back, before they open a second tab.
Replies to leads instantly
Every source: web chat, texts, socials, forms, missed calls
Quotes your trip fee and books the visit
Follows up on calls that didn't book
03 · Books tune‑ups & follows up, 24/7
Turn your agreement list and open quotes into booked work.
Central books agreement tune-ups, reminds members before renewal, follows up open estimates and asks every customer for a review.
Books tune‑ups from your agreement list
Renewal reminders by SMS, voice and email before plans lapse
Follows up open estimates and replacement quotes
Review requests sent to every customer after the job
04 · Dispatches emergencies, 24/7
Send tonight’s no‑heat call to your on‑call tech.
After hours, Central takes the details, quotes your trip fee, creates the job on your board and reaches your on-call tech, then texts the customer an ETA.
Follows your emergency rules for no‑heat and no‑AC calls
Creates the job, then follows your on‑call and escalation rules
Texts the customer an ETA and notifies the owner
Follows your safety script and escalates to a person
So much more than calls. Automate everything.
Most voice AI handles one part of the problem. Central can handle it all.
Use cases
More than an HVAC answering service
One platform, every front desk function live in days.
Callers prefer it to waiting on hold or voicemail.
Answers right away, speaks naturally, never routes to a menu.
Reliable Heating & Air
Text message · today, 4:12 PM
ILLUSTRATIVE
Hi David, it’s Reliable Heating & Air. Your AC tune-up is booked for Tue, Sep 9 at 8:00 AM. Reply C to confirm or R to reschedule.
C
Confirmed. I’ve also texted your visit details. See you Tuesday, David.
✓ Confirmed
Visit details texted
Board updated
Instant Response
Average time to answer every call, every channel.
More Callers Booked More new callers booked from inbound & after-hours.
Capacity Reclaimed Labor capacity reclaimed without adding new headcount.
★★★★★
average caller satisfaction across 200K+ handled calls
Built around your company
No-heat calls
No-AC calls
Emergency dispatch
Furnace repair
AC repair
Service calls
Tune-ups
Service agreements
New estimates
Replacement quotes
Review requests
Your company →
Native to your dispatch software
It lives inside your board.
Reads and writes your jobs, customers and tech schedules in real time, so the office and trucks stay in step.
Don’t see your software? Our engineers build the integration for you.
What HVAC companies see with Central
Cost reduction
Phone workflows automated without sacrificing performance.
Revenue increase
More calls booked, estimates followed up, an agreement list that gets worked.
Security & Compliance
Central is independently audited, encrypted end to end, and never trains on your data.
Encrypted end to end
Customer data is encrypted in transit (TLS 1.2+) and at rest (AES-256) across every call, text, and record we handle.
Least-privilege access
Role-based access with SSO and MFA. Staff see only what their role requires, and every action is logged.
Full audit trail
Every call is recorded, transcribed, and reviewable, with complete, exportable logs for QA.
Data minimization
US-hosted, collecting only the data each task needs. Never trains on your customer data.
Continuous monitoring
24/7 monitoring, regular third-party penetration testing, and vendor reviews keep the platform hardened.
AES-256 at rest
TLS 1.2+ in transit
US data residency
SSO & MFA
No data used for training
Frequently Asked Questions
Is Central just an AI receptionist for HVAC?
No. It answers every call and chat the way an HVAC AI receptionist would, then books the job into your field service software, dispatches emergencies and follows up estimates. It’s the whole front desk. Your data is encrypted, US-hosted and never used for training. SOC 2 Type I audited, ISO 27001 certified.
Does it work with my field service software?
Yes. Central connects natively with ServiceTitan, Jobber, Housecall Pro, Workiz and FieldEdge. It reads live tech availability, books and creates jobs, syncs customer profiles and job history, and logs every call on the job. It also links to tools like Slack and Google Reviews. Don’t see yours? Our engineers build the integration for you.
What happens with emergency or technical questions?
Central doesn’t diagnose equipment or give repair advice. It follows your emergency rules: it takes the address and issue, creates the job and reaches your on-call tech. If a caller describes something unsafe, it follows the safety script you set and escalates to your on-call person, the way you’d train a new dispatcher.
How long does setup take?
One 45-minute screenshare with an engineer who wires Central into your field service software on your real calls. It shadow-runs alongside your dispatchers first, then goes live in days, with no implementation fee.
What if it can't handle a call?
Callers are never left stuck. Central transfers to the right person, takes a structured message, or schedules a callback based on your rules, and logs the full transcript so nothing falls through the cracks. Central’s human-staffed center is also on hand 24/7 when a call needs a person.
What admin does Central handle inside my field service software?
It dispatches after-hours emergencies to your on-call tech, books jobs with the right tech by trade and zone, books maintenance tune-ups and renewal reminders from your agreement list, and follows up open estimates. Jobs and call notes write back to your field service software. Every workflow is built by our team and approved by you before it runs, and your team sets every price.
How is Central different from an after-hours HVAC answering service?
An answering service for an HVAC company takes a message and hands the work back to you. Central answers, books the job into your field service software, reaches your on-call tech for emergencies and follows up open estimates on your cadence. When a call needs a person, it goes to your team.
Can Central speak in other accents or languages?
Yes. Central speaks English, Spanish, French, Arabic, Mandarin and 40+ more languages natively, including region-specific voices and accents. With over 2 million voices and accents to choose from, you can match exactly how your customers expect to be greeted, and even switch languages mid-call when a caller does.
Central Get your hours back.
Stop losing jobs to voicemail.
See Central answer your calls live and book the jobs you’re missing today.
