AI receptionist & legal intake for law firms
The AI Frontdesk
for Law Firms.
Works with Clio, MyCase & more
Expert setup & ongoing improvement, included free
Checks conflicts, opens matters, chases retainers
Handles phone, chat, SMS, email & more
Built around your practice areas
Personal Injury
Car Accidents
Family Law
Criminal Defense
Immigration
Landlord-Tenant
Commercial Litigation
Your practice area →
Friday, 7:04 PM
A new client calls.
Same caller. The only difference is whether Central is on the line.
The call slips away.
Front desk is gone for the weekend.
Incoming call, missed
Rings out. Hits voicemail.
Fri 7:04p
Sent to voicemail
Caller hangs up, didn't leave a message.
Fri 7:05p
Calls the firm across town
Case & fee lost.
Callback attempt fails
No answer. Already hired someone else.
Mon 9:12a
Case lost. Marketing dollars wasted.
01 · Answers everywhere, 24/7
Every call picked up in seconds.
No voicemail. No case lost to the firm down the street.
Has a natural conversation with your objectives in mind
Pulls live attorney availability from Clio, MyCase, or your calendar
Customize everything: SOPs, flows, voices, personality, and more
Qualifies practice area and case details on the call
02 · Responds instantly, 24/7
Beat every firm in town to the new client.
The instant an inquiry lands, Central calls and texts back, before they open a second tab.
Replies to inquiries instantly
Every source: Google, referrals, ads, forms, missed calls
Qualifies the case & collects intake
Follows up on calls that didn't book
03 · Retainers & documents, 24/7
Retainers and case files, followed up until they’re in.
After the consult, Central sends your retainer and questionnaire, follows up until both are back, and asks the client for what the case needs.
Retainer goes out for e‑signature, no scanning
SMS, voice and email follow-up until the retainer is back
Asks the client for photos, the police report and bills
Logs what’s in and what’s missing to the matter
04 · Conflicts & matters, 24/7
Conflicts checked. Matter opened in Clio.
Nothing is booked until the conflict check clears, using your rules and Clio’s conflict-check integration. Then Central opens the contact and matter.
Screens every new caller against your conflict rules
Holds the consult and flags any hit to your team
Opens the contact and matter, intake filled in
Logs the call note and transcript to the matter
So much more than calls. Automate everything.
Most voice AI handles one part of the problem. Central can handle it all.
Use cases
Every legal intake call, handled
One platform, every front desk function live in days.
Callers prefer it to waiting on hold or voicemail.
Answers right away, speaks naturally, never routes to a menu.
ABC Law
Text message · today, 4:12 PM
ILLUSTRATIVE
Hi David, it’s ABC Law. Your consult with Attorney Chen is Tue, Sep 9 at 2:00 PM. Reply C to confirm or R to reschedule.
C
Confirmed. I’ve also emailed your intake questionnaire. It takes a few minutes. See you Tuesday, David.
✓ Confirmed
Questionnaire sent
Matter updated
Instant Response
Average time to answer every call, every channel.
More Callers Booked More new callers booked from inbound & after-hours.
Capacity Reclaimed Labor capacity reclaimed without adding new headcount.
★★★★★
average caller satisfaction across 200K+ handled calls
Native to your case management system
It lives inside your case files.
Reads attorney availability and writes appointments, contacts, matters and intake data in real time.
Don’t see your case system? Our engineers build the integration for you. If it has an API, we connect it.
What firms see after switching to Central
Cost reduction
Phone workflows automated without sacrificing performance.
Revenue increase
More consults booked, fewer no-shows, a follow-up list that gets worked.
Security & Confidentiality
Central is independently audited, encrypted end to end, and never trains on your clients’ conversations.
Auto-redaction
Credit card and Social Security numbers are redacted automatically, with spam detection built in.
Encrypted end-to-end
Client data is encrypted in transit (TLS 1.2+) and at rest (AES-256) across every call, text, and record we handle.
Least-privilege access
Role-based access with SSO and MFA. Staff see only what their role requires, and every action is logged.
Full audit trail
Every call is recorded, transcribed, and reviewable, with complete, exportable logs for compliance & QA.
Data minimization
US-hosted. Collects only what intake needs. Never trains on client data.
Continuous monitoring
24/7 monitoring, regular third-party penetration testing, and vendor reviews keep the platform hardened.
AES-256 at rest
TLS 1.2+ in transit
US data residency
SSO & MFA
No data used for training
Law firm answering service FAQs
How does Central keep client communications confidential?
Every call, text and chat is encrypted in transit and at rest, and call content is never used to train models. Central is SOC 2 Type I and ISO 27001, runs on US-based infrastructure, and access controls mean only authorized people at your firm can review call data.
How does it connect to Clio or my case management system?
Central syncs two ways with Clio Manage and Clio Grow, reading attorney availability and writing appointments, contacts, matters and intake data. It also works with MyCase, Smokeball, Lawmatics, PracticePanther and Filevine, plus Stripe, Google Reviews and Slack, and 200+ more through Flow Builder and custom HTTP. Don’t see yours? Our engineers build it for you.
Does Central give legal advice?
No. Central handles intake, scheduling and routine client updates, never legal advice or case assessment. It gives out only the case details your firm chooses to share. Legal questions and urgent issues go to a person with full context.
How long does setup take?
One screenshare where we load your practice areas, attorney specialties, intake procedures and conflict rules and connect your case management system. It runs alongside your team first, then goes live in days, with no implementation fee.
What if it can't handle a call?
Callers are never left stuck. Central transfers to the right person, takes a structured message, or schedules a callback based on your rules, and logs the full transcript so nothing falls through the cracks. Central’s human-staffed center is also available 24/7 when backup is needed.
Can I customize the way it speaks, the SOPs it follows, or other things?
Yes. Everything about Central is customizable, and it’s some of the most common feedback we hear from clients. With a powerful workflow builder and agent builder, you can tune it all: the voices it uses, the AI models under the hood, the integrations, the policies, and the SOPs it follows. And you’re never on your own: we give you direct access to our AI experts who make sure it’s dialed in just right for your firm and the way you work.
What admin does Central handle inside Clio or my case system?
It checks conflicts and opens the matter, sends the retainer for e-signature, chases it and the case files, answers status calls from the matter, reminds clients of hearings and follows up overdue invoices. Our team builds every workflow with you, and nothing runs until you approve it.
Can Central speak in other accents or languages?
Yes. Central speaks English, Spanish, French, Arabic, Mandarin and 40+ more languages natively, including region-specific voices and accents. With over 2 million voices and accents to choose from, you can match exactly how your clients expect to be greeted, and even switch languages mid-call when a caller does.
Central Get your hours back.
Stop losing cases to voicemail.
See Central answer your calls live and book the consults you’re missing today.
