The AI Frontdesk for Plumbing Companies
Answer every call.
Book every job.
Works with Jobber & Housecall Pro
Expert setup & ongoing improvement, included free
Routes emergencies & follows up on every quote
Handles phone, chat, SMS, email & more
Connected to your software, apps and more
Friday, 7:04 PM
A homeowner calls.
Same burst pipe. The only difference is whether Central is on the line.
The call slips away.
The office is closed for the weekend.
Incoming call, missed
Rings out. Hits voicemail.
Fri 7:04p
Sent to voicemail
Caller hangs up, didn't leave a message.
Fri 7:05p
Calls the plumber across town
Customer & job lost.
Callback attempt fails
No answer. Already booked elsewhere.
Mon 9:12a
Customer lost. Ad spend wasted.
01 · Answers everywhere, 24/7
Every call picked up in seconds.
No voicemail. No job lost to the plumber down the street.
Has a natural conversation with your objectives in mind
Pulls live tech availability & books into ServiceTitan or Jobber
Customize everything: SOPs, flows, voices, personality, and more
Sends emergencies to on‑call, per your rotation
02 · Responds instantly, 24/7
Beat every plumber in town to the new customer.
The instant a lead lands, Central calls and texts back, before they open a second tab.
Replies to leads instantly
Every source: Google LSAs, Yelp, Angi, forms, missed calls
Quotes your trip fee & books the visit
Follows up on calls that didn't book
03 · Reminds members & requests reviews
Keep every maintenance plan visit on the calendar.
Central reminds members before visits and renewals, checks in with past customers and sends a review request after every job.
Books maintenance visits when they come due
SMS, voice and email outreach for every customer on your list
Reminds members before their plan renews, in your words
Review requests sent to every customer when the job closes
04 · Follows up open estimates
Follow up every open quote without phone tag.
When your plumber leaves a quote for a water heater or repipe, Central texts your estimate link, follows up if the customer goes quiet and logs the answer on the job.
Sends your estimate link from ServiceTitan or Jobber
Follows up by call, text and email on the cadence you set
Logs the customer’s answer & call notes on the job
Puts price & scope questions through to your office
So much more than calls. Automate everything.
Most voice AI handles one part of the problem. Central can handle it all.
Use cases
More than a plumbing answering service
One platform, every front desk function live in days.
Callers prefer it to waiting on hold or voicemail.
Answers right away, speaks naturally, never routes to a menu.
ABC Plumbing
Text message · today, 4:12 PM
ILLUSTRATIVE
Hi David, it’s ABC Plumbing. Your drain cleaning is booked for Tue, Sep 9, 8 to 10 AM. Reply C to confirm or R to reschedule.
C
Confirmed. I’ll text you when your plumber is on the way. See you Tuesday, David.
✓ Confirmed
Visit details texted
Job updated
Instant Response
Average time to answer every call, every channel.
More Callers Booked More new callers booked from inbound & after-hours.
Capacity Reclaimed Labor capacity reclaimed without adding new headcount.
★★★★★
average caller satisfaction across 200K+ handled calls
Built around your company
Emergency repairs
Drain cleaning
Water heaters
Leak repair
Sewer lines
Repiping
Toilets & fixtures
Sump pumps
Garbage disposals
Backflow testing
Water treatment
Your company →
Native to your dispatch software
It lives inside your system.
Reads and writes your jobs, customers and tech schedules in real time, so the office and the trucks stay in step.
Don’t see your software? Our engineers build the integration for you.
What plumbing companies see with Central
Cost reduction
Phone workflows automated without sacrificing performance.
Revenue increase
More booked jobs, fewer open quotes, a customer list that gets worked.
Security & Compliance
Central is independently audited, encrypted end to end, and never trains on your data.
Encrypted end to end
Customer data is encrypted in transit (TLS 1.2+) and at rest (AES-256) across every call, text, and record we handle.
Least-privilege access
Role-based access with SSO and MFA. Staff see only what their role requires, and every action is logged.
Full audit trail
Every call is recorded, transcribed, and reviewable, with complete, exportable logs for QA.
Data minimization
US-hosted, collecting only the data each task needs. Never trains on your customer data.
Continuous monitoring
24/7 monitoring, regular third-party penetration testing, and vendor reviews keep the platform hardened.
AES-256 at rest
TLS 1.2+ in transit
US data residency
SSO & MFA
No data used for training
Frequently Asked Questions
Is Central just an AI receptionist for plumbers?
No. It answers every call and chat the way an AI receptionist for plumbing would, and it also books the job into your software, texts the customer an ETA and keeps plan members on schedule. It’s the whole front desk. Your data is encrypted, US-hosted and never used to train models. Central is SOC 2 Type I audited and ISO 27001 certified.
Does it work with ServiceTitan and Jobber?
Yes. Central connects two-way with ServiceTitan, works natively with Jobber, Housecall Pro and Workiz, also works with FieldEdge, and links to the rest of your tools through Zapier or a custom API. It reads tech availability, creates jobs, syncs customer records and writes call notes back. Don’t see yours? Our engineers build the integration for you.
What happens with emergency calls after hours?
Central follows your emergency rules, the same ones you’d give an emergency plumbing answering service. It takes the address, problem and callback number, creates the job and puts the call through to your on-call plumber. Repair and safety questions go to your plumber, per your rules.
How long does setup take?
One 45-minute screenshare with an engineer who wires Central into your field service software on your real calls. It shadow-runs alongside your office team first, then goes live in days, with no implementation fee.
What if it can't handle a call?
Callers are never left stuck. Central transfers to the right person, takes a structured message, or schedules a callback based on your rules, and logs the full transcript so nothing falls through the cracks. Central’s human-staffed center is also on hand 24/7 when a call needs a person.
What admin does Central handle inside ServiceTitan or Jobber?
It texts your estimate links and follows up on open quotes, books maintenance plan visits, reminds members before renewal and asks every customer for a review when the job closes. Jobs and call notes write back to your system. Every workflow is built by our team and approved by you before it runs, and your plumbers set every price.
How is Central different from a plumbing answering service?
An answering service for plumbers takes a message and hands the work back to you. Central answers, books the job into your software and handles the follow-up after the visit, from open quotes to review requests. When a call needs a person, it goes to your team.
Can Central speak in other accents or languages?
Yes. Central speaks English, Spanish, French, Arabic, Mandarin and 40+ more languages natively, including region-specific voices and accents. With over 2 million voices and accents to choose from, you can match exactly how your customers expect to be greeted, and even switch languages mid-call when a caller does.
Central Get your hours back.
Stop losing jobs to voicemail.
See Central answer your calls live and book the jobs you’re missing today.
