The AI Frontdesk for Property Management
Answer every tenant call.
Book every showing.
Works inside your property software
Expert setup & ongoing improvement, included free
SOC 2 Type I audited. ISO 27001 certified.
Handles phone, chat, SMS, email & more
Friday, 7:04 PM
A new renter calls.
Same renter. The only difference is whether Central is on the line.
The call slips away.
Leasing office is gone for the weekend.
Incoming call, missed
Rings out. Hits voicemail.
Fri 7:04p
Sent to voicemail
Caller hangs up, didn't leave a message.
Fri 7:05p
Calls the property across town
Lead & lease lost.
Callback attempt fails
No answer. Already touring elsewhere.
Mon 9:12a
Lead lost. Listing dollars wasted.
01 · Answers everywhere, 24/7
Every tenant call picked up in seconds.
No voicemail. No renter lost to the building down the street.
Has a natural conversation with your objectives in mind
Checks unit availability and showing times in your software
Customize everything: SOPs, flows, voices, personality, and more
Qualifies on move-in date, budget and unit type
02 · Responds instantly, 24/7
Beat every property in town to the new renter.
The instant a leasing enquiry lands, Central calls and texts back, before they open a second listing.
Replies to leasing enquiries instantly
Every source: listing sites, referrals, ads, forms, missed calls
Qualifies the lead & texts your application link
Chases unfinished rental applications
03 · Fills gaps & reactivates, 24/7
Renew more leases and rebook missed showings.
Central sends rent reminders, works lease renewals, rebooks missed showings and asks every resident for a review.
Rebooks cancelled and missed showings
Sends rent reminders and past‑due follow-ups
Runs renewal outreach before each lease end
Review requests that lift your rating and improve reputation
04 · Creates work orders, 24/7
After-hours repair calls, now work orders.
Central sorts emergency from routine on your rules, opens the work order in your property management software and notifies the vendor you assign, day or night.
Finds the resident and unit in your software
Routes emergencies to your on-call team, 24/7
Opens the work order and notifies your vendor
Texts the resident at every status change
So much more than calls. Automate everything.
Most voice AI handles one part of the problem. Central can handle it all.
Use cases
Every property management call, handled
One platform, every front desk function live in days.
Callers get an answer, not hold music or voicemail.
Answers right away, speaks naturally, never routes to a menu.
ABC Properties
Text message · today, 4:12 PM
ILLUSTRATIVE
Hi David, it’s ABC Properties. Your showing at 213 Main St is Tue, Sep 9 at 2:00 PM. Reply C to confirm or R to reschedule.
C
Confirmed. I’ve also texted the rental application. See you Tuesday, David.
✓ Confirmed
Application texted
CRM updated
Instant Response
Average time to answer every call, every channel.
More Callers Booked More new callers booked from inbound & after-hours.
Capacity Reclaimed Labor capacity reclaimed without adding new headcount.
★★★★★
average caller satisfaction across 200K+ handled calls
Built around your portfolio
Residential
Multifamily & Apartments
Single-Family Rentals
Commercial
Office
Retail Centers
Industrial
Mixed-Use
HOA & Condo Associations
Student Housing
Affordable Housing
Your portfolio →
Connected to the tools you already run
It works where your team works.
Books into your calendar, logs to your CRM and alerts your team in the apps they already use.
Don’t see your software? If it has an API, our engineers build the integration for you.
What property managers see after switching to Central
Cost reduction
Phone workflows automated without sacrificing performance.
Revenue increase
More showings booked, fewer no-shows, a lead list that gets worked.
Security & Compliance
Central is independently audited, encrypted end to end, and never trains AI models on your data.
Your data stays yours
Central never trains AI models on your data or your residents’ conversations.
Encrypted end-to-end
Data is encrypted in transit (TLS 1.2+) and at rest (AES-256) across every call, text, and record we handle.
Least-privilege access
Role-based access with SSO and MFA. Staff see only what their role requires, and every action is logged.
Full audit trail
Every call is recorded, transcribed, and reviewable, with complete, exportable logs for compliance & QA.
Data minimization
US-hosted, collecting only what each task needs. Built for privacy and security.
Continuous monitoring
24/7 monitoring, regular third-party penetration testing, and vendor reviews keep the platform hardened.
AES-256 at rest
TLS 1.2+ in transit
US data residency
SSO & MFA
No data used for training
Frequently Asked Questions
How is Central different from a property management answering service?
An answering service takes a message. Central is your front desk: it answers every call and chat 24/7, qualifies leasing enquiries, books showings into your calendar, logs maintenance requests and routes emergencies to your on-call team. When a message is the right outcome, it takes a structured one.
What tools does it work with?
Central works inside your property management software and the tools your team already runs, including Calendly, HubSpot, Salesforce, Slack and Zapier. It writes work orders, applicant updates and lease notes straight into your records. Don’t see yours? If it has an API, our engineers build the integration for you.
What happens with emergency maintenance calls?
Central follows your escalation rules. Urgent calls, like a burst pipe or no heat in winter, are warm-transferred to your on-call team with the details captured. Routine requests become a work order in your software, with your vendor notified and the resident kept updated.
How long does setup take?
One 45-minute screenshare with an engineer who connects Central to your line, calendar and CRM on your real calls. It shadow-runs alongside your team first, then goes live in days, with no implementation fee.
What if it can't handle a call?
Callers are never left stuck. Central transfers to the right person, takes a structured message, or schedules a callback based on your rules, and logs the full transcript so nothing falls through the cracks. Central’s human-staffed center is also available 24/7 when backup is needed.
Can I customize the way it speaks, the SOPs it follows, or other things?
Yes. Everything about Central is customizable, and it’s some of the most common feedback we hear from clients. With a powerful workflow builder and agent builder, you can tune it all: the voices it uses, the AI models under the hood, the integrations, the policies, and the SOPs it follows. And you’re never on your own: we give you direct access to our AI experts, who make sure it’s dialed in just right for your properties and the way you work.
Can you support custom contracts and our vendor procurement process?
Yes, we’re happy to. We regularly work through custom contracts, MSAs, security reviews, and vendor procurement and onboarding processes. Send us your paperwork, questionnaires, or portal, and our team will work with your legal, IT, and procurement stakeholders to get Central approved the way your organization requires.
Can Central speak in other accents or languages?
Yes. Central speaks English, Spanish, French, Arabic, Mandarin and 40+ more languages natively, including region-specific voices and accents. With over 2 million voices and accents to choose from, you can match exactly how your residents expect to be greeted, and even switch languages mid-call when a caller does.
Central Get your hours back.
Stop losing renters to voicemail.
See Central answer your calls live and book the showings you’re missing today.
