The AI Frontdesk for Restaurants
Answer every call.
Fill every table.
Books into OpenTable, Resy & Toast
Expert setup & ongoing improvement, included free
SOC 2 Type I audited. ISO 27001. No training on your data.
Handles phone, SMS, web chat, WhatsApp & Instagram
Friday, 7:04 PM
A guest calls.
Same guest. The only difference is whether Central is on the line.
The call slips away.
Your host is seating a full room.
Incoming call, missed
Rings out. Hits voicemail.
Fri 7:04p
Sent to voicemail
Caller hangs up, didn't leave a message.
Fri 7:05p
Calls the restaurant down the street
Table & revenue lost.
Callback attempt fails
No answer. Already booked elsewhere.
Sat 11:30a
Guest lost. Marketing dollars wasted.
01 · Answers everywhere, 24/7
Every call picked up in seconds.
No voicemail. No guest lost to the restaurant next door.
Has a natural conversation with your objectives in mind
Pulls live availability from OpenTable, Resy, or your own book
Customize everything: SOPs, flows, voices, personality, and more
Answers allergy and dietary questions from your menu
02 · Responds instantly, 24/7
Beat every venue in town to the catering booking.
The instant a catering or private dining inquiry lands, Central calls back, writes up the event brief and books the tasting.
Replies to inquiries instantly
Every source: Google, Yelp, Instagram, website forms, missed calls
Captures date, headcount, budget and dietary needs
Chases quiet quotes on your cadence
03 · Fills gaps & reactivates, 24/7
Turn cancellations and lapsed guests into booked tables.
Central fills cancelled tables from your waitlist, texts every booking a reminder the day before and asks every guest for a review.
Backfills cancellations from your waitlist
Day-before reminders, with non-responders chased
“We miss you” texts, timed to each guest’s last visit
Review requests after every meal, sent to every guest
04 · Updates your book, 24/7
Keep the book right without leaving the floor.
Party of six instead of four? Moved to 8:30? Central finds the booking in OpenTable, Resy or Toast, makes the change on your rules and saves the note to the guest profile.
Changes party size, time & seating in OpenTable, Resy or Toast
Tags allergies, occasions and seating preferences
Texts the updated confirmation to the guest
Sends anything outside your rules to a manager to approve first
So much more than calls. Automate everything.
Most AI phone answering for restaurants stops at the call. Central runs the whole front desk.
Use cases
More than a restaurant answering service
An answering service takes a message. Central books the table.
Callers prefer it to waiting on hold or voicemail.
Answers right away, speaks naturally, never routes to a phone menu.
ABC Bistro
Text message · today, 4:12 PM
ILLUSTRATIVE
Hi David, it’s ABC Bistro. You’re booked for 4 on Sat, Sep 27 at 7:30 PM. Reply C to confirm or R to reschedule.
C
Confirmed. We’ve noted it’s an anniversary dinner. See you Saturday, David.
✓ Confirmed
Guest notes saved
Reservation synced
Instant Response
Average time to answer every call, every channel.
More Callers Booked More new callers booked from inbound & after-hours.
Capacity Reclaimed Labor capacity reclaimed without adding new headcount.
★★★★★
average caller satisfaction across 200K+ handled calls
Built around your restaurant
Reservations
Waitlist
Cancellations
Private Dining
Catering
Events & Buyouts
Menu & Allergy Questions
Booking Changes
Guest Notes
Win-Back Texts
Review Requests
Your restaurant →
Native to your reservation system & POS
It lives inside your reservation book.
Reads and writes your restaurant reservations, guest profiles and availability in real time.
Don’t see your reservation system? Our engineers build the integration for you.
What restaurants see after switching to Central
Cost reduction
Phone workflows automated without sacrificing performance.
Revenue increase
More covers, fewer empty tables, a waitlist that gets worked.
Security & Compliance
Central is independently audited, encrypted end to end, and never trains AI models on your guests’ data.
No training on your data
We never train AI models on your guests’ data or your call recordings.
Encrypted end-to-end
Guest data is encrypted in transit (TLS 1.2+) and at rest (AES-256) across every call, text, and record we handle.
Least-privilege access
Role-based access with SSO and MFA. Staff see only what their role requires, and every action is logged.
Full audit trail
Every call is recorded, transcribed, and reviewable, with complete, exportable logs for QA.
Data minimization
US-hosted, collecting only the guest data a task needs. Built for privacy and security.
Continuous monitoring
24/7 monitoring, regular third-party penetration testing, and vendor reviews keep the platform hardened.
AES-256 at rest
TLS 1.2+ in transit
US data residency
SSO & MFA
No data used for training
Frequently Asked Questions
Is my guests’ data secure?
Yes. Central maintains SOC 2 Type I and ISO 27001 controls. Guest data is encrypted in transit and at rest, never used to train AI models, and all of Central’s infrastructure is hosted in the US.
How does it connect to my reservation system?
Central connects natively to OpenTable and Resy, works with Toast and Square, and links to tools like Calendly, HubSpot, Salesforce, Slack and Zapier. It reads and writes your reservations, guest profiles and availability in real time. Don’t see yours? Our engineers build the integration for you.
What happens with allergy questions or complaints?
Central answers from your own menu and policies. When a call needs your team, like a complaint or a request only a manager can approve, it warm-transfers or takes a message on the rules we set up with you, exactly the way you’d train a new host.
How long does setup take?
One 45-minute screenshare with an engineer who wires Central into your OpenTable, Resy or Toast on your real calls. It shadow-runs alongside your host stand first, then goes live in days, with no implementation fee.
What if it can't handle a call?
Callers are never left stuck. Central transfers to the right person, takes a structured message, or schedules a callback based on your rules, and logs the full transcript so nothing falls through the cracks.
Can Central change OpenTable, Resy or Toast bookings on its own?
Yes, on the rules you set. It can move a booking, change a party size, tag an allergy or fill a cancelled table while your host stays with the guests in front of them. Our team builds every workflow with you, and you approve each one before it runs. Anything outside your rules, like a buyout, a comp or a party over your max, goes to a manager. And when a guest needs a person, Central transfers the call or takes a message, and you can still tune its voice and the SOPs it follows.
Is Central just a restaurant AI receptionist?
No. It answers calls and chats like a receptionist, then keeps going: it books the table, answers catering inquiries, fills cancellations from your waitlist and asks every guest for a review. One front desk, on every channel.
Can Central speak in other accents or languages?
Yes. Central speaks English, Spanish, French, Arabic, Mandarin and 40+ more languages natively, including region-specific voices and accents. With over 2 million voices and accents to choose from, you can match exactly how your guests expect to be greeted, and even switch languages mid-call when a caller does.
Central Get your hours back.
Stop losing tables to voicemail.
See Central answer your calls live and book the tables you’re missing today.
