Practice Operations · By Central · For Growing Practices
Practice Operations · By Central · For Growing Practices
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Insurance eligibility for US medical & dental practices
The eligibility check can keep moving without becoming another manual handoff.
The eligibility check can keep moving without becoming another manual handoff.
The eligibility check can keep moving without becoming another manual handoff.
In Central’s own data, about 80% of eligibility checks resolve instantly through Availity and other payer portals.
In Central’s own data, about 80% of eligibility checks resolve instantly through Availity and other payer portals.
In Central’s own data, about 80% of eligibility checks resolve instantly through Availity and other payer portals.
When a portal cannot answer, Central’s AI agent takes the next step itself: it dials the payer, navigates the phone prompts, waits on hold, confirms the benefits, and writes the result back to the record.
When a portal cannot answer, Central’s AI agent takes the next step itself: it dials the payer, navigates the phone prompts, waits on hold, confirms the benefits, and writes the result back to the record.
When a portal cannot answer, Central’s AI agent takes the next step itself: it dials the payer, navigates the phone prompts, waits on hold, confirms the benefits, and writes the result back to the record.
PORTAL CHECK
→
→
→
UNRESOLVED
→
→
→
AI PAYER CALL
→
→
→
BENEFITS CONFIRMED
→
→
→
RESULT WRITTEN BACK
PLACEHOLDER: hero product visual. A real Central capture is required here. Never substitute a generated interface.
THE OTHER 20%
The part that matters is what happens after the portal stops answering.
The part that matters is what happens after the portal stops answering.
The part that matters is what happens after the portal stops answering.
The easy case is quick.
The easy case is quick.
The easy case is quick.
The harder case is where an eligibility check turns into a phone call, menu prompts, hold music, a conversation with the payer, and a result that still has to make its way back into the patient record.
The harder case is where an eligibility check turns into a phone call, menu prompts, hold music, a conversation with the payer, and a result that still has to make its way back into the patient record.
The harder case is where an eligibility check turns into a phone call, menu prompts, hold music, a conversation with the payer, and a result that still has to make its way back into the patient record.
Central handles that full administrative chain.
Central handles that full administrative chain.
Central handles that full administrative chain.
Step
What happens
1
1
Check the portal
Check the portal
Central checks eligibility through Availity and other payer portals
Central checks eligibility through Availity and other payer portals
2
2
If the portal resolves it
If the portal resolves it
The result is available immediately
The result is available immediately
3
3
If the portal cannot answer
If the portal cannot answer
The AI agent calls the payer itself
The AI agent calls the payer itself
4
4
It stays with the call
It stays with the call
It navigates the prompts and waits on hold
It navigates the prompts and waits on hold
5
5
It confirms the benefits
It confirms the benefits
The AI agent completes the payer conversation needed for the eligibility check
The AI agent completes the payer conversation needed for the eligibility check
6
6
It writes the result back
It writes the result back
The result goes back into the patient record
The result goes back into the patient record
The exception does not have to become somebody else’s task.
The exception does not have to become somebody else’s task.
The exception does not have to become somebody else’s task.
“Can you just check their insurance?”
“Can you just check their insurance?”
“Can you just check their insurance?”
It sounds like one task.
It sounds like one task.
It sounds like one task.
It can be a chain of them.
It can be a chain of them.
It can be a chain of them.
Open payer portal
Enter member details
Check eligibility
Portal does not return enough information
Call payer
Navigate phone prompts
Wait on hold
Confirm benefits
Write the result back
Update the patient record
Move to the next one
“Just” is doing a lot of work there.
“Just” is doing a lot of work there.
“Just” is doing a lot of work there.
Central’s AI front desk can handle that administrative workflow from the first lookup through the payer call and write-back.
Central’s AI front desk can handle that administrative workflow from the first lookup through the payer call and write-back.
Central’s AI front desk can handle that administrative workflow from the first lookup through the payer call and write-back.
REAL PRODUCT
Do not take our word for it. Look at the work.
Do not take our word for it. Look at the work.
Do not take our word for it. Look at the work.
The best way to understand Central is to see one real workflow move through the product.
The best way to understand Central is to see one real workflow move through the product.
The best way to understand Central is to see one real workflow move through the product.
PLACEHOLDER: real Central product capture
No genuine capture exists yet. Leave empty until one is available. Never substitute a generated or reconstructed interface, and only annotate states that are genuinely visible in the real capture.
Book a demo and see it live
Book a demo and see it live
Medical or dental, the eligibility work runs just as deep.
Medical or dental, the eligibility work runs just as deep.
Medical or dental, the eligibility work runs just as deep.
Central supports insurance eligibility workflows for both medical and dental practices.
Central supports insurance eligibility workflows for both medical and dental practices.
Central supports insurance eligibility workflows for both medical and dental practices.
The same pattern applies: portal first, payer call when the portal cannot answer, result written back into the practice workflow.
The same pattern applies: portal first, payer call when the portal cannot answer, result written back into the practice workflow.
The same pattern applies: portal first, payer call when the portal cannot answer, result written back into the practice workflow.
One AI front desk. The administrative work around the appointment handled in one place.
One AI front desk. The administrative work around the appointment handled in one place.
One AI front desk. The administrative work around the appointment handled in one place.
You do not have to replace your scheduling system to add Central.
You do not have to replace your scheduling system to add Central.
You do not have to replace your scheduling system to add Central.
Central books and reschedules appointments in the practice’s existing scheduling system.
Central books and reschedules appointments in the practice’s existing scheduling system.
Central books and reschedules appointments in the practice’s existing scheduling system.
Its own team configures the integration and the practice workflows during setup.
Its own team configures the integration and the practice workflows during setup.
Its own team configures the integration and the practice workflows during setup.
The integration build is included once the BAA is signed.
The integration build is included once the BAA is signed.
The integration build is included once the BAA is signed.
Keep your existing scheduling system
Keep your existing scheduling system
Keep your existing scheduling system
Central works with the systems already running the practice.
Central works with the systems already running the practice.
Keep your phone number
Keep your phone number
Keep your phone number
Patients can keep calling the number they already know.
Patients can keep calling the number they already know.
Configure the rules around your practice
Configure the rules around your practice
Configure the rules around your practice
Central’s team handles the setup.
Central’s team handles the setup.
The payer call is the unusual part. It is not the whole product.
The payer call is the unusual part. It is not the whole product.
The payer call is the unusual part. It is not the whole product.
Central is an AI front desk for US medical and dental practices. It can handle: inbound calls; web chat; appointment booking and rescheduling; callbacks and follow-up; insurance eligibility; recall and recare; no-show rescue; waitlist backfill; intake; billing questions; other administrative patient questions; two-way texting; review requests; multilingual conversations.
Central is an AI front desk for US medical and dental practices. It can handle: inbound calls; web chat; appointment booking and rescheduling; callbacks and follow-up; insurance eligibility; recall and recare; no-show rescue; waitlist backfill; intake; billing questions; other administrative patient questions; two-way texting; review requests; multilingual conversations.
Central is an AI front desk for US medical and dental practices. It can handle: inbound calls; web chat; appointment booking and rescheduling; callbacks and follow-up; insurance eligibility; recall and recare; no-show rescue; waitlist backfill; intake; billing questions; other administrative patient questions; two-way texting; review requests; multilingual conversations.
Calls and web chat can be answered 24/7.
Calls and web chat can be answered 24/7.
Calls and web chat can be answered 24/7.
Insurance may be the demo moment that surprises people. The rest is what makes it a front desk.
Insurance may be the demo moment that surprises people. The rest is what makes it a front desk.
Insurance may be the demo moment that surprises people. The rest is what makes it a front desk.
CONFIGURED FOR YOUR PRACTICE
Central’s team sets it up with you.
Central’s team sets it up with you.
Central’s team sets it up with you.
The system has to follow the way your practice actually operates: appointment types, scheduling rules, eligibility workflows, callbacks, intake, billing questions and the other administrative work your front desk handles.
The system has to follow the way your practice actually operates: appointment types, scheduling rules, eligibility workflows, callbacks, intake, billing questions and the other administrative work your front desk handles.
The system has to follow the way your practice actually operates: appointment types, scheduling rules, eligibility workflows, callbacks, intake, billing questions and the other administrative work your front desk handles.
Central’s team configures those workflows and connects the systems needed to run them.
Central’s team configures those workflows and connects the systems needed to run them.
Central’s team configures those workflows and connects the systems needed to run them.
The integration build is free once the BAA is signed.
The integration build is free once the BAA is signed.
The integration build is free once the BAA is signed.
See what setup looks like
See what setup looks like
Hundreds of practices run Central.
Hundreds of practices run Central.
Hundreds of practices run Central.
Medical and dental practices use Central across the administrative work around calls, appointments, follow-up and eligibility.
Medical and dental practices use Central across the administrative work around calls, appointments, follow-up and eligibility.
Medical and dental practices use Central across the administrative work around calls, appointments, follow-up and eligibility.
PATIENT DATA
Built for the requirements of healthcare operations.
Built for the requirements of healthcare operations.
Built for the requirements of healthcare operations.
Central signs a Business Associate Agreement before protected health information moves through the system.
Central signs a Business Associate Agreement before protected health information moves through the system.
Central signs a Business Associate Agreement before protected health information moves through the system.
SOC 2 Type I — independently audited
SOC 2 Type I — independently audited
ISO 27001 — certified
ISO 27001 — certified
SOC 2 Type II — in progress
SOC 2 Type II — in progress
Operates in a HIPAA-compliant manner
Operates in a HIPAA-compliant manner
The questions worth asking before you put AI on the front desk
The questions worth asking before you put AI on the front desk
The questions worth asking before you put AI on the front desk
“What happens when the portal cannot answer?”
“What happens when the portal cannot answer?”
“What happens when the portal cannot answer?”
The AI agent can call the payer itself, navigate the prompts, wait on hold, confirm the benefits and write the result back to the record.
The AI agent can call the payer itself, navigate the prompts, wait on hold, confirm the benefits and write the result back to the record.
“Do we have to change scheduling systems?”
“Do we have to change scheduling systems?”
“Do we have to change scheduling systems?”
No. Central books into the practice’s existing scheduling system.
No. Central books into the practice’s existing scheduling system.
“Who configures all of this?”
“Who configures all of this?”
“Who configures all of this?”
Central’s team configures the system for the practice.
Central’s team configures the system for the practice.
“Is insurance all it does?”
“Is insurance all it does?”
“Is insurance all it does?”
No. Central is an AI front desk. It also handles calls, web chat, appointment booking and rescheduling, callbacks, follow-up, recall and recare, no-show rescue, waitlist backfill, intake, billing questions, other administrative patient questions, two-way texting and review requests.
No. Central is an AI front desk. It also handles calls, web chat, appointment booking and rescheduling, callbacks, follow-up, recall and recare, no-show rescue, waitlist backfill, intake, billing questions, other administrative patient questions, two-way texting and review requests.
“Does this replace our front-desk team?”
“Does this replace our front-desk team?”
“Does this replace our front-desk team?”
No. Central is added to the front desk to handle administrative workflows alongside the way the practice already operates.
No. Central is added to the front desk to handle administrative workflows alongside the way the practice already operates.
“Can it work after hours?”
“Can it work after hours?”
“Can it work after hours?”
Calls and web chat can be answered 24/7.
Calls and web chat can be answered 24/7.
FAQ
FAQ
FAQ
How does insurance eligibility work?
How does insurance eligibility work?
How does insurance eligibility work?
Central first checks eligibility through Availity and other payer portals. In Central’s own data, about 80% of checks resolve instantly through the API workflow. When the portal cannot answer, the AI agent can call the payer itself, navigate prompts, wait on hold, confirm benefits and write the result back to the record.
Central first checks eligibility through Availity and other payer portals. In Central’s own data, about 80% of checks resolve instantly through the API workflow. When the portal cannot answer, the AI agent can call the payer itself, navigate prompts, wait on hold, confirm benefits and write the result back to the record.
Does this work for dental practices too?
Does this work for dental practices too?
Does this work for dental practices too?
Yes. Central supports insurance eligibility workflows for both medical and dental practices.
Yes. Central supports insurance eligibility workflows for both medical and dental practices.
Does Central work with our existing scheduling system?
Does Central work with our existing scheduling system?
Does Central work with our existing scheduling system?
Central books and reschedules appointments in the practice’s existing scheduling system. Central’s team handles configuration and integration.
Central books and reschedules appointments in the practice’s existing scheduling system. Central’s team handles configuration and integration.
What else does the AI front desk handle?
What else does the AI front desk handle?
What else does the AI front desk handle?
Calls, web chat, appointment booking and rescheduling, callbacks, follow-up, recall and recare, no-show rescue, waitlist backfill, intake, billing questions, other administrative patient questions, two-way texting, review requests and multilingual conversations.
Calls, web chat, appointment booking and rescheduling, callbacks, follow-up, recall and recare, no-show rescue, waitlist backfill, intake, billing questions, other administrative patient questions, two-way texting, review requests and multilingual conversations.
Who sets it up?
Who sets it up?
Who sets it up?
Central’s team configures the system for the practice. Integration build is included once the BAA is signed.
Central’s team configures the system for the practice. Integration build is included once the BAA is signed.
What does Central cost?
What does Central cost?
What does Central cost?
Plans start from $149 a month.
Plans start from $149 a month.
Is Central HIPAA compliant?
Is Central HIPAA compliant?
Is Central HIPAA compliant?
Central signs a BAA before protected health information moves through the system and operates in a HIPAA-compliant manner. Central is also SOC 2 Type I (independently audited) and ISO 27001 certified, with SOC 2 Type II in progress.
Central signs a BAA before protected health information moves through the system and operates in a HIPAA-compliant manner. Central is also SOC 2 Type I (independently audited) and ISO 27001 certified, with SOC 2 Type II in progress.
How many practices use Central?
How many practices use Central?
How many practices use Central?
Hundreds of practices run Central.
Hundreds of practices run Central.
See the 20% case live.
See the 20% case live.
See the 20% case live.
Bring us an eligibility workflow your practice actually deals with.
Bring us an eligibility workflow your practice actually deals with.
Bring us an eligibility workflow your practice actually deals with.
We will show you how Central handles the portal lookup, what happens when the portal cannot answer, and how the rest of the administrative front-desk workflow fits around it.
We will show you how Central handles the portal lookup, what happens when the portal cannot answer, and how the rest of the administrative front-desk workflow fits around it.
We will show you how Central handles the portal lookup, what happens when the portal cannot answer, and how the rest of the administrative front-desk workflow fits around it.
Book a Central demo.
Book a Central demo.
Book a Central demo.
Pick a time that works for you.
Pick a time that works for you.