HIPAA-compliant AI front desk for healthcare
Answer every call.
Book every patient.
Works with 50+ EHRs and practice systems, including Epic, athenahealth and eClinicalWorks
Verifies insurance & copay on the call or after
Connects to 50+ systems, including
BAA signed first
★★★★★
“We no longer miss calls, and patients get immediate help even after hours.”
Sarah L.
Office Manager, Riverside Dental
Friday, 7:04 PM
A new patient calls.
Same patient. The only difference is whether Central is on the line.
The call slips away.
Front desk is gone for the weekend.
Incoming call — missed
Rings out. Hits voicemail.
Sent to voicemail
Caller hangs up, didn’t leave a message.
Calls the practice across town
Patient & revenue lost.
Callback attempt fails
No answer. Already booked elsewhere.
Patient lost. Marketing dollars wasted.
Booked before they hang up.
Central answers - day, night, or weekend.
Answered instantly
“ABC Medical. this is Alex.”
Fri 7:04p
Insurance verified
Blue Cross active • $30 copay confirmed.
Fri 7:05p
Booked into your EHR
Tue 2:00pm with Dr. Chen.
Fri 7:06p
Intake forms texted
Patient arrives ready - hands-free for your team.
Fri 7:06p
Booking confirmed. Chart synced instantly.
Answers everywhere, 24/7
Central picks up every call in seconds.
Talks naturally and keeps the call on your goals
Pulls live availability from your EHR, scheduling system, or calendar
You set its SOPs, call flows, voice and personality
Verifies insurance & copay on the call or after
Wellness exam
S. Cole
New patient intake
M. Alvarez · 45 min
Physical exam
A. Rivera
Lab review
Results back
Sample data
New inquiries · Lakeside Family Medicine
Live
Jordan M.
Web form · New patient, knee pain
7:12 PM
Inquiry received
7:12:04 PM
Central texted back
7:12:09 PM
5 SEC
Central called back
7:13:02 PM
CONNECTED
Booked into the schedule
7:15:40 PM
THU 9:40 AM
Sample data
Responds instantly, 24/7
Beat every practice in town to the new patient.
The instant an inquiry lands, Central calls and texts back, before they open a second tab.
Replies to inquiries in seconds
Follows up on leads from listings, referrals, ads, forms and missed calls
Confirms eligibility & collects intakes
Follows up on calls that didn’t book
Fills gaps & reactivates, 24/7
Turn no-shows and overdue patients into booked visits.
Central backfills cancellations and works your recall list, reactivates old patients, and asks happy patients for a review.
Backfills cancellations from your waitlist
Recall by text, call and email
Reactivates patients overdue for physicals, tests & screenings
Sends patients review requests
Waitlist backfill
Matching the waitlist to the open 2:00 PM slot
2:00 PM open
David
949-555-0123 · Weekday afternoon
Booked
Jess
929-555-0123 · Weekday 9am
Skipped
Suzy
415-555-0123 · Anytime
Next up
Jess’s 9am preference doesn’t match the 2pm slot, so Central skips to the next patient.
Sample data
Insurance verification
Blue Cross PPO · phone fallback
Verified
Availity lookup
No portal response, so Central calls the payer
4:02 PM
Called Blue Cross PPO
Reached an agent after a short hold
4:03 PM
Benefits confirmed by phone
Call completed · 17:34
4:21 PM
Chart updated
Coverage & copay written back to the EHR
4:21 PM
Sample data
Verifies eligibility, 24/7
Central checks insurance before the visit, so your team doesn’t have to.
Pulls eligibility & benefits from Availity and similar portals
Calls payers directly to confirm coverage and copays
Leaves billing notes & coverage details right in your EHR
Flags coverage problems before the patient arrives
Use cases
What Central handles at the front desk
One front desk covers all of it, and practices go live in days.
Inbound
Front Desk Assistant
Answers FAQs and custom workflows.
Appointment Scheduling
Books across all providers and sites.
New-Patient Intake
Registration and onboarding on the call.
Switchboard & Routing
Triages and routes every caller.
Referral Coordination
Captures and routes incoming referrals.
Outbound
Recall & Recare
Reactivates overdue patients.
No-Show Rescue
Backfills cancellations, same day.
Appointment Reminders
Confirms visits, cuts no-shows.
Re-Engagement
Annual check-up outreach.
Review Requests
Asks happy patients for a review.
Billing & Eligibility
Benefits Verification
Confirms plan details before the visit.
Billing Questions
Answers balances, takes payment.
Blue Cross PPO
Active
Copay
$30
Deductible remaining
$350
Sample data
Answers in two rings, speaks naturally, never routes to a menu.
Central Medical
Text message · today, 4:12 PM
Hi David, it’s Central Medical. You’re booked with Dr. Chen on Tue, Sep 9 at 2:00 PM. Reply C to confirm or R to reschedule.
C
Confirmed. I’ve also texted your intake form. It takes about two minutes. See you Tuesday, David.
Sample data
★★★★★
average patient satisfaction across 200K+ handled calls
The math nobody runs
Every missed call is a patient on a competitor’s schedule.
Drag the sliders to see what those calls are worth when they hit voicemail.
Conservative model: ~30% of daytime and ~7% of after-hours missed calls are bookable new visits, and Central recovers ~85% of that lost revenue. For illustration, not a guarantee.
Built around your practice
One front desk, set up the way your practice books.
Dental books like dental. Derm books like derm. We set your front desk up on your appointment types, intake questions and insurance rules, with the BAA signed first.
Primary Care
Dental
Orthodontics
Dermatology
Med Spa & Aesthetics
Chiropractic
Physical Therapy
Behavioral Health
OB/GYN
Sleep Medicine
Neurology
Your specialty →
Native to your EHR & scheduler
It lives inside your chart.
Reads and writes your schedule, records and eligibility in real time over secure FHIR / HL7 APIs.
Don’t see your EHR? Our engineers build the integration, free, and we sign a BAA first.
Security & Compliance
Patient data, protected.
Central was built for healthcare from day one: independently audited for SOC 2 Type I, encrypted in transit and at rest, and covered by a BAA we sign before any PHI moves.
Independently audited
BAA included
Information security
BAA signed
We execute a Business Associate Agreement before accessing any PHI. No PHI moves until it’s in place.
Encrypted end-to-end
PHI is encrypted in transit (TLS 1.2+) and at rest (AES-256) across every call, text, and record we handle.
Least-privilege access
Role-based access with SSO and MFA. Staff see only what their role requires - and every action is logged.
Full audit trail
Every call is recorded, transcribed, and reviewable with - complete, exportable logs for compliance & QA.
Data minimization
US-hosted with minimal PHI collection. Never trains on patient data. Built for privacy and security.
Continuous monitoring
24/7 monitoring, regular third-party penetration testing, and vendor reviews keep the platform hardened.
AES-256 at rest
TLS 1.2+ in transit
US data residency
SSO & MFA
No data used for training
Customers love using Central
See how Central’s answering service makes a positive difference.
“The outbound recall campaigns pay for themselves in the first two days of the month.”
Marcus Lin.
Practice Owner
“Central AI receptionist sounds natural, conversations flow nicely, and the appointment booking feature works like a charm. It just asked for my web address and handled all the training by itself. Highly recommended.”
Amy G.
Co-founder, Rooted Skincare
“Getting it set up on eClinicalWorks was a breeze. Thanks Central team for setting us up.”
Kevin R.
Practice Manager, Sage Wellness
“With Central, I’m booking more appointments than before . The receptionist learns about my client’s issues, identifies relevant service items in my list, and can even provide quote.”
Garrett Holloway
Business Owner, Modmeds
“We no longer miss calls, and patients get immediate help even after hours. It’s like having a 24/7 front desk without the overhead.”
Sarah L.
Office Manager, Riverside Dental
“Getting it set up on eClinicalWorks was a breeze. Thanks Central team for setting us up.”
Trey Donovan
Administrator
“We implemented Central in a week […] we’ve seen a clear uptick in lead volumes after hours.”
Renata Cole
Office Manager, Meditech
Central Get your hours back.
Stop losing patients to voicemail.
See Central answer your calls live and book the patients you’re missing today.
Frequently Asked Questions
Is Central HIPAA compliant?
Yes. We sign a Business Associate Agreement before we touch any PHI. We don't just maintain HIPAA controls, but maintain SOC 2 and ISO 27001 controls. PHI is never used to train models and all of Central's infrastructure is hosted on US-based infrastructure.
How does it connect to my EHR?
Central connects to 50+ systems, including Epic, Oracle Health (Cerner), MEDITECH, athenahealth, eClinicalWorks, NextGen, Veradigm, ModMed, AdvancedMD, Greenway, Elation, DrChrono and Jane on the medical side; Dentrix, Eaglesoft, Open Dental, Denticon, Curve Hero and Dolphin for dental; plus tools like Zocdoc, NexHealth, Phreesia, Calendly, HubSpot, Salesforce, Slack, Stripe and Zapier. We read and write your schedule, records and eligibility in real time over secure FHIR / HL7 APIs. Don't see yours? Our engineers build the integration for free, after the BAA is signed.
What happens with clinical or urgent questions?
Central never gives medical advice. It warm-transfers clinical questions to your nurse line, follows your after-hours scripts and sends emergencies to the right care, the same way you’d train a new front-desk hire.
How long does setup take?
One 45-minute screenshare with an engineer who wires Central into your EHR on your real calls. It shadow-runs alongside your desk first, then goes live: average go-live is 4 days, with no implementation fee.
What if it can't handle a call?
Callers are never left stuck. Central transfers to the right person, takes a structured message, or schedules a callback based on your rules, and logs the full transcript so nothing falls through the cracks. Central, through Wing Assistant, also has a large 24/7 call center of real humans ready to help in the event backup is needed.
Can I customize the way it speaks, the SOPs it follows, or other things?
Yes, everything about Central is customizable, and it's some of the most common feedback we hear from clients. With a powerful workflow builder and agent builder, you can tune it all: the voices it uses, the AI models under the hood, the integrations, the policies, and the SOPs it follows. And you're never on your own: we give you direct access to our AI experts who make sure it's dialed in just right for your practice and the way you work.
Can you support custom contracts and our vendor procurement process?
Yes, we're happy to. We regularly work through custom contracts, MSAs, BAAs, security reviews, and vendor procurement / onboarding processes. Send us your paperwork, questionnaires, or portal, and our team will work with your legal, IT, and procurement stakeholders to get Central approved the way your organization requires.
Can Central speak in other accents or languages?
Yes. Central speaks English, Spanish, French, Arabic, Mandarin and 40+ more languages natively, including region-specific voices and accents. With over 2 million voices and accents to choose from, you can match exactly how your patients expect to be greeted, and even switch languages mid-call when a caller does.